Frequently Asked Questions
Everything you need to know about shopping with Casence.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
Which payment methods do you accept?
Casence accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, all Casence products come with a one-year limited warranty against manufacturing defects. If you experience an issue, we will provide a replacement or repair at no extra cost.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer service team.